Marketing 4.0: Leveraging social media to drive customer engagement and brand loyalty

Marketing 4. 0

The digital renaissance has completely transformed the facets of marketing, and it is now Marketing 4.0. The rise of social media has encouraged consumers and changed the way brands share information with (and vice versa) their customers. Social media marketing influences the ability of marketers to communicate with the target market, build brand loyalty and…

Read More

The ABCD of student engagement

Student engagement

Student engagement has been associated with academic success, retention, and satisfaction with the learning experience. The ABCD Framework: Active Participation, Belonging, Curiosity, and Differentiation captures the multi-faceted nature of student engagement. This addresses four facets of engagement, which reflects the significance of emotional, behavioural, cognitive, and developmental components in creating a conducive learning experience. Active…

Read More

Customer-Centric Education: Using the 7Ps to drive student satisfaction in higher education

7ps of marketing

As higher education becomes more competitive, financial and academic concerns coupled with a fluctuating economy affect student satisfaction. Customer-centric education acknowledges students as the main stakeholders with whose needs and preferences institutions should align themselves. The 7Ps of marketing (product, place, price, promotion, people, process and physical evidence) produce a holistic framework which can be…

Read More