“Congratulations to the BPJS Kesehatan Corporate University team on your outstanding achievements in corporate learning. Your systematic approach to experiential learning, strong career management system, seamless integration with business operations, and focus on measurable impact set a remarkable benchmark for excellence,” said Martin Moehrle, Director of Corporate Services and CLIP at EFMD Global. 

BPJS Kesehatan Corporate University

BPJS Kesehatan is the Social Health Insurance Administration Body in Indonesia, with the goal of providing financial protection for the Indonesian population to meet their basic health needs. As of January 2025, BPJS Kesehatan has 278,078,256 members or 98.44% of the total population in Indonesia.

The BPJS Kesehatan Corporate University is a unit within BPJS Kesehatan tasked with learning and developing employee competencies to realise the organisation’s vision and mission. The Corporate University was established in 2019 as a transformation of the BPJS Kesehatan Education and Training Centre. Currently, approximately 10,000 employees are the target for learning and development programs at the Corporate University. The Corporate University is located on Cisarua Street, Bogor, West Java, Indonesia.

Learning and development at the Corporate University are organised through five faculties: the Faculty of Membership, the Faculty of Benefit Management, the Faculty of Contribution Management, the Faculty of Operational Leadership, and the Faculty of Information Technology.

The Corporate University is managed by human resources professionals who hold both national and international certifications in human capital and learning, including learning technology certification from Malaysia, the Loop Certified Professional Coach Program from the Loop Institute of Coaching, and human resource management certification from the National Professional Certification Agency.

As part of the Government Institution that has the largest Health Insurance in the world, BPJS Kesehatan Corporate University is also involved in the social security ecosystem to increase awareness of the Indonesian people, through involvement in the preparation of the Social Security Curriculum Module intended for Teachers and High School Students.

In early 2025, BPJS Kesehatan Corporate University collaborated with Universitas Gadjah Mada Indonesia to implement a Magister Program in the field of Social Health Insurance that provides an opportunity for BPJS Kesehatan employees to improve their skills in the field of Social Health Insurance.

Seamless alignment of learning and business goals

The CLIP peer review team highlighted several positive aspects of BPJS Kesehatan Corporate University’s operations. One of the standout features is its systematic approach to experiential learning, which effectively combines experience, exposure, and education in alignment with the 70:20:10 principle.

Through the Post-Learning Individual Assignments (POLINA), participants apply their learning to real workplace challenges, fostering innovation and practical impact. The organisation’s well-structured career management system was also commended for its clarity and integration of individual development and long-term career planning, which supports talent development and sustains a strong leadership pipeline.

BPJSKCU’s seamless integration with business operations through its faculties and learning coordinators ensures alignment between learning objectives and organisational needs, further strengthened by initiatives such as the POLINA programme and the publication of the National Health Insurance Journal. The institution’s commitment to learning is underscored by its 40-hour annual learning target, which encourages employees to engage in continuous development through diverse methods.

Additionally, its comprehensive evaluation framework, including the Kirkpatrick impact model and select RoI analyses, demonstrates a strong focus on measurable outcomes. Finally, BPJSKCU’s agility in reallocating budgets for learning initiatives based on performance reviews highlights its responsiveness to organisational priorities and its commitment to fostering continuous growth and innovation.

“Aligned with this year’s goal for the Corporate University to go international, since June 2024, the Corporate University has been undergoing the CLIP Accreditation process organised by EFMD. We are grateful to have achieved this accreditation on January 8, 2025, for the next three years. This further strengthens our efforts to build an international social insurance ecosystem and establish the Corporate University as a global reference for learning, particularly in social insurance,” said Falah Rakhmatiana, Head of the Corporate University.

About CLIP

The Corporate Learning Improvement Process (CLIP) is a quality assessment scheme for corporate learning organisations based on a guided self-assessment and in-depth peer feedback. It is the leading international system of quality improvement and accreditation for corporate learning functions.

The CLIP framework takes a broad view of corporate learning and development, including all relevant stakeholders of the learning function, covering the professionalism applied in all learning and development processes, their grounding in business and organisational reality, and their link to the company’s strategic and transformation agenda. The benefits of CLIP include internal and external recognition, strategic development, and membership in a vibrant community of learning and talent development leaders.

CLIP-accredited organisations include AIA Leadership Center, ArcelorMittal, BI Institute, BNI Corporate University, BRI Corporate University, EDF Group, EDP – Energy of Portugal, ENGIE, Faurecia University, FORVIA University, Grupo Santander,  L’Oréal Group, Mazars, Metro AG, Mandiri University, MLP Finanzberatung SE, Naturgy, Pertamina Corporate University, PSA Group, Saint-Gobain and Siemens AG.

Read more about CLIP in the Global Focus article “Inspiring Corporate Learning.” Detailed information on the CLIP process can be found on our website.

To learn more about BPJS Kesehatan Corporate University, you can visit its website. 

For additional insights, announcements and perspectives about CLIP, visit the conversation here.